Welcome to the Linux Game Publishing support website.

If you have a problem with any product produced by LGP, this is the place to be. Please follow the following procedure to find a solution to your problems.

First Step
The first thing to do when you find a problem is to see if there is an update to your game that fixes the problem. Often downloading and installing the latest update will fix your problem right away.The easiest way to check for updates is to use lgp_update from the command line, but for some issues, you may need to download files from here. Check the link to see if you need to.
Ballistics (no DRM)Updates Page
Ballistics (with DRM)Updates Page
Candy CruncherUpdates Page
Cold WarUpdates Page
Creatures Internet EditionUpdates Page
Gorky 17Updates Page
Hyperspace Delivery BoyUpdates Page
Jets'n'GunsUpdates Page
Knights and MerchantsUpdates Page
Majesty Gold (no DRM)Updates Page
Majesty Gold (with DRM)Updates Page
MindroverUpdates Page
NingPo MahJongUpdates Page
Postal 2: Share the PainUpdates Page
Sacred: Gold EditionUpdates Page
ShadowgroundsUpdates Page
Shadowgrounds SurvivorUpdates Page
Software TycoonUpdates Page
Soul RideUpdates Page
X2: The Threat (no DRM)Updates Page
X2: The Threat (with DRM)Updates Page
X3: ReunionUpdates Page
X3: Reunion - Special EditionUpdates Page
 
Second Step
If you have the latest version of the game and the problem presists, you should see if it has been answered before. Each game has a list of Frequently Asked Questions that should solve most of your problems
Ballistics (no DRM)FAQ
Ballistics (with DRM)FAQ
Candy CruncherFAQ
Cold WarFAQ
Creatures Internet EditionFAQ
Gorky 17FAQ
Hyperspace Delivery BoyFAQ
Jets'n'GunsFAQ
Knights and MerchantsFAQ
Majesty Gold (no DRM)FAQ
Majesty Gold (with DRM)FAQ
MindroverFAQ
NingPo MahJongFAQ
Postal 2: Share the PainFAQ
Sacred: Gold EditionFAQ
ShadowgroundsFAQ
Shadowgrounds SurvivorFAQ
Software TycoonFAQ
Soul RideFAQ
X2: The Threat (no DRM)FAQ
X2: The Threat (with DRM)FAQ
X3: ReunionFAQ
X3: Reunion - Special EditionFAQ
 
Third Step
If you cannot find your problem listed in the FAQ, you should check in the LGP bug track system. This system lists problems with LGP products that we are aware of and attempting to fix.
Ballistics (no DRM)Bug Tracker
Ballistics (with DRM)Bug Tracker
Candy CruncherBug Tracker
Cold WarBug Tracker
Creatures Internet EditionBug Tracker
Gorky 17Bug Tracker
Hyperspace Delivery BoyBug Tracker
Jets'n'GunsBug Tracker
Knights and MerchantsBug Tracker
Majesty Gold (no DRM)Bug Tracker
Majesty Gold (with DRM)Bug Tracker
MindroverBug Tracker
NingPo MahJongBug Tracker
Postal 2: Share the PainBug Tracker
Sacred: Gold EditionBug Tracker
ShadowgroundsBug Tracker
Shadowgrounds SurvivorBug Tracker
Software TycoonBug Tracker
Soul RideBug Tracker
X2: The Threat (no DRM)Bug Tracker
X2: The Threat (with DRM)Bug Tracker
X3: ReunionBug Tracker
X3: Reunion - Special EditionBug Tracker
 
Fourth Step
Download, install and run the LGP test tool. This may tell you what your problem is
 
Fifth Step
If all else fails, you may send us an email detailing your problem. When you do this, you must include as much information as you can, to allow us to reproduce the problem, so we can see how to fix it, including the full result from the LGP testtool (above).
Ballistics (no DRM)Email
Ballistics (with DRM)Email
Candy CruncherEmail
Cold WarEmail
Creatures Internet EditionEmail
Gorky 17Email
Hyperspace Delivery BoyEmail
Jets'n'GunsEmail
Knights and MerchantsEmail
Majesty Gold (no DRM)Email
Majesty Gold (with DRM)Email
MindroverEmail
NingPo MahJongEmail
Postal 2: Share the PainEmail
Sacred: Gold EditionEmail
ShadowgroundsEmail
Shadowgrounds SurvivorEmail
Software TycoonEmail
Soul RideEmail
X2: The Threat (no DRM)Email
X2: The Threat (with DRM)Email
X3: ReunionEmail
X3: Reunion - Special EditionEmail